EN

Returns

How can I return my order?

We hope that you have received your order in good terms. If this is not the case, or the product is not what you expected? Let us know.
Download the 'Return form' below to report your return digitally, or print the file and attach it to your package.

You can only exchange and return an item if:
- Within 30 days after receiving the products
- In the original condition with packaging and attached labels

The costs of returning are for your account. If you wish to receive a new size, we will send it back to you at our expense. Insufficiently stamped returns are not accepted and will not be processed.

DOWNLOAD HERE THE "RETURN FORM"

Do not forget to download the form, otherwise it cannot be completed.

When will my money be refunded?

After processing your return, the return amount will be refunded within 5 days to the account number or credit card used to pay.

Can I exchange the product for another?

The costs of returning are for your account. If you wish to receive a new size, we will send it back to you at our expense.

Insufficiently stamped returns are not accepted and will not be processed.

Can I also return underwear and shoes?

Are you not satisfied with your purchase? That is very unfortunate of course! We think so too, which is why you can also simply return your unworn underwear and shoes. To ensure that you do not damage the shoes during fitting, we recommend that you fit the shoes on soft surfaces (eg carpet) and try them out.

Make sure you do not make the item dirty and return it to us in its original condition and factory packaging.

Is it possible to exchange or return the products in a store?

No, unfortunately it is not possible to exchange or return your order at a store. Of course you can check with one of our partners whether they have the item in stock. To do this, go to our store locator and see which store is nearby.